Laisvės g. 44,, 89223 Mažeikiai Lithuania, (370)65439766, [email protected]
ALL SALES ARE FINAL for all products including: shoes, accessories, international orders, and gift cards. Any products that are returned without meeting the return requirements will not be processed
-INCORRECT / DEFECTIVE ITEM RECEIVED
In the event that an incorrect or defective item is received, please contact our Customer Care Team right away and we will have the issue resolved for you. All defective items will be inspected by our RMA team.
We reserve the right to request for photos of the defective item before we authorize a return. jimfrain is not, under any circumstances, responsible for a customer’s "worn" damages (wear and tear, stretching, etc).
******Be sure to save your proof of shipment/tracking number!******
All refunds are ONLY for incorrect/defective items and are processed by our RMA team.
All refunds are processed back to the customer's original form of payment. You will receive a confirmation notification with the refund details.
**Once the refund is processed, it may take 72 hours for the funds to reflect your account. Timing will vary depending on the form of payment and financial institution.**
Please note: Items that are returned are refunded for the purchased price. Therefore, if you placed an order using a discount code, please keep in mind that your refund will reflect the purchased price using that discount.
- Returns are processed within 3-5 business days after package has been delivered to us. Once the return has been processed, you will receive a confirmation e-mail with your refund details
UNDELIVERABLE / REFUSED PACKAGES
Packages returned with failed delivery (multiple delivery attempts, insufficient address information, refusal, canceled after shipment, etc.) will be subject to up to a 40% restocking fee. A restocking fee will be applied to the final refund amount.
Return to Sender fees, if applicable, will be applied to the final refund amount. Packages that are returned to sender are not guaranteed to be reshipped.
Undeliverable packages for international orders may be subject to abandonment with no refunds given.
If you have any other questions or need further assistance with the returns process please contact our Customer Care team here.